At Logic Product Group we value customer satisfaction and we stand behind all of our products and offer our customers a 100% quality guarantee.
You may return new, unopened items sold and fulfilled by Logic Product Group within 15 days of delivery for a full refund. Most refunds are fully refunded in 7 to 10 days after we receive and process your return. For replacements, we can only replace the exact item you ordered, and you are responsible to return the damaged item within 15 days. If you want to exchange for a different item, you will need to return the item and place a new order.
If you are not satisfied with your purchase for any reason please contact us. Please explain the reason for your return and include your:
LPG Order I.D. Number
Date of purchase
Name and Address where the product was shipped
Upon receipt of your return request we will promptly email you directions on how you may return the product and any other steps necessary to satisfy your return request.
Please note that the return-shipping costs to Logic Product Group are your responsibility. Upon acceptance of the return by Logic Product Group, the choice of reimbursement, product replacement or credit will be issued at your discretion. Returns, replacements and reimbursements cannot be issued unless all information requested is provided and will not be issued if the product is not returned along with your proof-of-purchase.
If you have purchased your product at a retailer other than Logic Product Group directly you must contact that specific retailer directly for their return policy, as we are unable to accept returns from third party retailers.
If your order arrives damaged: Please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear but on the rare occasion a package can get carrier-damaged. If damage occurred to the item(s) in your shipment, please contact us. Please provide:
The LPG Order I.D. Number
Date of purchase
The name and address where the product was shipped.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier and take photos whenever possible, which will help bring quicker resolution to your issue.
Logic Product Group appreciates your prompt attention when dealing with a carrier-damaged shipment and will help you resolve the matter, however we reserve the right to deny claims for damage occurred in transit that were not the responsibility of Logic Product Group.
Returns, refunds and exchanges are not permitted on any international orders.
FREE SHIPPING FOR ALL ORDERS $59+
WE SHIP FREE
All orders $59 or more SHIP FREE via ground in the USA!
Our flat rate shipping is only $5.99 for orders less than $59 in the USA!
WE SHIP FAST
Most of our customer orders will arrive within 3 business days or less depending on shipping location in the domestic USA and availability.*
THERE ARE NO EXCLUSIONS
No matter what your order weighs, as long as the total is $59+, and the destination is in the domestic USA, the shipping is on us!
Logic Products ships worldwide. Customers are responsible for any duties, taxes or custom declarations for their respective country. Free shipping and $5.99 shipping offer does not apply to international orders, including Canada. All of our products are well packaged and shipped in standard, high quality corrugated boxes. Returns, refunds and exchanges are not permitted on any international orders.
ADDITIONAL SHIPPING INFO
* We ship on business days, Monday to Friday, except holidays. Some carriers deliver on Saturday. If you place your order with us on a business day (Monday to Friday) after 1pm, your shipment will leave our facility on the next business day. For example, if you place an order on a Friday after 1pm, the shipment will leave our warehouse on a Monday. Shipping to certain rural zip codes may delay delivery time. Please contact us for shipping rates to Alaska, Hawaii, US Territories, APO and FPO addresses where additional shipping charges may apply. We cannot ship to PO Boxes.